Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to the platform operated by Challengeheight Sdn. Bhd. (“we”, “our”, “us”). By accessing our website, creating an account where applicable, or purchasing any game credit, virtual currency, digital item, or related digital top-up service, you agree to be bound by these Terms & Conditions. Please review these terms carefully before placing an order.

2. Eligibility

• Are at least 18 years old, or have the consent of a parent or legal guardian where permitted by applicable law
• Provide accurate, complete, and up-to-date information when placing an order or using our website
• Are legally permitted to purchase and use digital game credits and related services in your location
• Comply with applicable laws and the applicable rules of the relevant game or third-party platform

3. Game Credit and Top-Up Services

We provide digital game credit, virtual currency, digital items, and game top-up services for supported games and platforms. Products and services available on the website may vary depending on the game, region, publisher requirements, and availability.

• Game credits and virtual currency are digital products intended for use within the applicable game or platform
• Top-ups are processed according to the requirements and systems of the relevant game or platform
• Products are delivered digitally and no physical goods are shipped
• The availability, denomination, currency, and delivery method of a top-up may vary depending on the selected game and region
• Game credits, virtual currency, and digital items do not constitute cash or a cash-equivalent balance unless expressly stated otherwise

Important Notes:

• Customers are responsible for selecting the correct game, region, server, product, and credit amount before completing an order
• Customers are responsible for providing accurate Player ID, User ID, UID, account information, or other information required for the selected top-up
• Delivery times may vary depending on the game publisher, platform, payment provider, network conditions, or other circumstances outside our reasonable control
• We do not guarantee that every game or top-up option will remain available at all times

4. User Responsibilities

• Keep your website account credentials secure and confidential where an account is required
• Provide accurate information required to process and deliver your selected game credit or top-up
• Verify the game name, server or region, Player ID, UID, account information, product, and amount before submitting an order
• Use purchased game credits and digital products only for their intended and lawful purpose
• Comply with the rules, terms, and policies of the applicable game, publisher, platform, and payment provider
• Not use our website or services for unlawful, fraudulent, abusive, deceptive, or unauthorized activities

5. Orders and Payment

• Orders are placed by selecting an available game credit, virtual currency, digital item, or top-up product and completing the applicable payment process
• Full payment must be successfully received before an order can be processed
• Prices displayed on the website may vary depending on the selected game, product, region, currency, applicable fees, and other relevant factors
• Payments are accepted in Japanese Yen (¥ JPY), Malaysian Ringgit (RM MYR), and United States Dollars ($ USD)
• You are responsible for ensuring that the payment information provided is accurate and that you are authorized to use the selected payment method
• We reserve the right to refuse, suspend, or cancel a transaction where we reasonably suspect fraud, unauthorized payment activity, incorrect information, or a violation of these Terms

6. Top-Up Delivery and Processing

After successful payment, we will process the selected game credit or top-up according to the applicable delivery method. Delivery is digital and may be completed through the relevant game or platform.

• Processing and delivery times may vary depending on the selected game, product, region, payment provider, game publisher, and external system availability
• Some orders may be delivered shortly after successful payment, while others may require additional processing time
• Temporary delays may occur during maintenance, high traffic periods, technical issues, or events affecting the game or payment systems
• If a top-up has not been successfully delivered within the applicable processing period, customers should contact us with their order details so that the transaction can be reviewed
• Where a top-up cannot be completed and the transaction qualifies for a refund under our Refund Policy, the applicable refund process will be followed

7. Incorrect Game or Account Information

Customers are responsible for providing complete and accurate information required to process a top-up. This may include the game name, Player ID, User ID, UID, server, region, character information, or other details requested during checkout.

• Customers should carefully verify all information before completing payment
• We are not responsible for delays, failed delivery, or loss resulting from incorrect, incomplete, or outdated information provided by the customer
• Where an incorrect account or Player ID causes a successful delivery to the wrong account, recovery or reversal may not be possible
• Where an incorrect or invalid detail causes a top-up to fail and the funds are returned to us, the order may be reviewed for refund in accordance with our Refund Policy

8. Refunds and Cancellations

Because game credits, virtual currency, and other digital products may be delivered or consumed immediately after purchase, orders may be non-refundable once the digital product or top-up has been successfully delivered, except where required by applicable law or where otherwise provided under our Refund Policy.

Refunds may be considered in circumstances such as:

• Payment was successfully completed but the purchased top-up was not delivered and the issue is verified
• An order was not successfully processed due to a technical or system-related failure attributable to the transaction
• A duplicate payment was successfully charged for the same order
• An unauthorized or fraudulent transaction is verified after investigation

Refunds may not be available where:

• The game credit, virtual currency, or digital product has already been successfully delivered
• The customer provided an incorrect Player ID, UID, server, region, account, or other required information
• The customer selected the wrong game, product, denomination, region, or amount
• The customer has already received or used the purchased digital product
• The request is based solely on a change of mind or dissatisfaction with a correctly delivered digital product
• The transaction was completed outside our official website or through an unauthorized third party
• A refund request is determined to be fraudulent, abusive, or otherwise made in violation of these Terms

Any refund will be handled in accordance with our applicable Refund Policy and the payment method used for the transaction. Processing times may vary depending on the payment provider or financial institution.

9. Account Access

Our game credit top-up services do not generally require customers to provide us with their game account password or temporary access to their game account. Where specific information is required to complete a transaction, customers should provide only the information requested during the order process.

• Do not provide your game account password unless expressly required by a supported service and clearly requested through an official channel
• Keep your account credentials and security information confidential
• We are not responsible for problems resulting from credentials or information voluntarily disclosed by customers through unauthorized channels

10. Disclaimers and Third-Party Platforms

• Challengeheight Sdn. Bhd. is an independent provider of digital game credit and top-up services and is not affiliated with, endorsed by, sponsored by, or officially connected with the game publishers or platforms referenced on our website unless expressly stated otherwise
• All game names, trademarks, logos, characters, and related intellectual property belong to their respective owners
• Our services are intended to facilitate the purchase or delivery of supported digital game credits and related products and do not provide ownership of any underlying game, game account, or intellectual property
• Availability and functionality of game credits or digital products may depend on the relevant game publisher, platform, server, region, or third-party service
• We do not control third-party game servers, payment systems, game updates, maintenance schedules, or changes to game publisher policies

11. Limitation of Liability

To the maximum extent permitted by applicable law, Challengeheight Sdn. Bhd. shall not be responsible for losses or damages arising from circumstances outside our reasonable control, including:

• Game server outages, maintenance, updates, or changes implemented by third-party publishers
• Restrictions, suspensions, or changes imposed by third-party game publishers or platforms
• Incorrect or incomplete information supplied by the customer
• Payment provider failures, delays, reversals, or restrictions
• Loss or unavailability of digital products resulting from third-party systems
• Internet, network, device, or technical issues outside our reasonable control
• Any indirect, incidental, special, or consequential loss to the extent permitted by applicable law

12. Termination and Suspension

We reserve the right to suspend, restrict, refuse, or terminate access to our website or services where we reasonably believe that a customer has violated these Terms, engaged in fraudulent or unauthorized activity, provided misleading information, abused our services, or acted in a manner that may cause harm to our business, other users, payment providers, or third parties.

13. Intellectual Property

All content on this website, including text, graphics, designs, logos, layouts, images, software, and other original materials, is owned by Challengeheight Sdn. Bhd. or its licensors unless otherwise stated. Unauthorized copying, reproduction, modification, distribution, or commercial use of such content is prohibited.

Game names, trademarks, logos, and other intellectual property belonging to third-party publishers remain the property of their respective owners and are used only to identify the relevant games and services.

14. Modifications

We may update or modify these Terms & Conditions from time to time to reflect changes to our services, website, legal requirements, or business practices. Updated terms will be published on this website. Your continued use of the website or services after changes become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

16. Contact Information

For any inquiries regarding these Terms & Conditions, game credit top-ups, orders, or other services, please contact us:

Email: admin.challengeheight@gmail.com

Phone: +60 11 6090 6567