Game Credit Delivery Policy
1. Overview
This Game Credit Delivery Policy explains how Challengeheight Sdn. Bhd. (“we”, “our”, “us”) processes and delivers game credits, virtual currency, digital items, and other supported digital top-up products purchased through our platform. All products are delivered electronically and do not involve physical shipping.
2. Game Credit and Top-Up Orders
- Customers must complete payment successfully before an order can be processed
- After successful payment confirmation, we will process the selected game credit or digital top-up according to the applicable delivery method
- Top-ups are delivered digitally to the game account, Player ID, UID, server, region, or other destination information provided during the order process
- The availability and delivery method may vary depending on the selected game, product, region, and game publisher or platform
3. Information Required for Delivery
Depending on the selected game or digital product, customers may be required to provide information necessary to complete the top-up.
- Player ID or User ID
- UID or account identifier
- Server or region
- Character or other game-specific information where required
- The selected game, product, denomination, and quantity
Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.
4. Estimated Delivery Time
Most eligible game credit and top-up orders are processed after successful payment confirmation. The actual delivery time may vary depending on the selected game, product, region, payment provider, game publisher, and external systems.
- Some top-ups may be delivered shortly after payment confirmation
- Some products may require additional processing time
- Processing may take longer during game maintenance, system updates, high traffic, payment verification, or other technical circumstances
Important:
- Delivery timeframes are estimates and are not guaranteed unless a specific delivery time is expressly stated for the selected product
- A delay does not automatically mean that an order has failed
- Customers should contact us if a top-up remains undelivered beyond the applicable processing timeframe
5. Delivery Method
Depending on the selected game and product, digital game credits or other purchased products may be delivered through:
- Direct delivery to the Player ID, UID, or game account information provided during checkout
- Automatic or platform-based game credit delivery
- Digital activation, redemption, or other supported delivery methods
- Order status or confirmation displayed through the website
- Email notifications regarding order status where applicable
6. Customer Responsibilities
Customers are responsible for providing the information necessary for successful delivery and should carefully review their order before completing payment.
- Provide accurate and complete Player ID, UID, account, server, region, or other required information
- Select the correct game, product, denomination, and quantity
- Ensure that the selected game and region are supported before placing the order
- Keep their email address and website account information accurate where applicable
- Contact us promptly if an order appears to be delayed, incorrect, or unsuccessful
We are not responsible for delays, failed delivery, or delivery to an incorrect destination caused by inaccurate or incomplete information provided by the customer.
7. Order Updates and Communication
Customers may receive information regarding their order through available communication methods, which may include:
- Email notifications
- Website account or order dashboard
- Order confirmation or status information displayed on the website
- Customer support communication
8. Delays and External Factors
Delivery may be delayed by circumstances outside our reasonable control. These may include:
- Incorrect or incomplete information provided by the customer
- Game server maintenance or downtime
- Game publisher or platform restrictions
- Payment verification or payment provider delays
- Technical problems affecting game or top-up systems
- Network or internet connectivity issues
- Unexpected system outages or maintenance
- Regional or game-specific availability restrictions
Where an order is delayed, we may investigate its status and provide an update where possible. If an order is confirmed as unsuccessful and the purchased digital product has not been delivered, the transaction may be reviewed in accordance with our Refund Policy.
9. Successful Delivery
- A game credit or digital top-up is considered delivered when the purchased product has been successfully credited, activated, redeemed, or otherwise made available through the applicable game or platform
- Order or delivery confirmation may be provided through the website, email, or another applicable method
- Once a digital product has been successfully delivered to the information supplied by the customer, the order is generally considered fulfilled
- Successfully delivered digital products may not be eligible for cancellation or refund except where required by applicable law or provided under our Refund Policy
10. Incorrect or Failed Delivery
If a customer believes that a purchased game credit or top-up has not been delivered, the customer should contact us with the relevant Order ID and transaction information.
- We may review the order, payment status, and available delivery information
- Customers may be asked to confirm the Player ID, UID, server, region, or other information originally submitted
- If the top-up is confirmed as successfully delivered to the information provided by the customer, the order will generally be considered fulfilled
- If the transaction is confirmed as unsuccessful and the digital product was not delivered, the order may qualify for a refund in accordance with our Refund Policy
11. No Physical Delivery
All game credits, virtual currency, digital items, and other products available through our platform are digital products. We do not ship physical products for these purchases, and no physical delivery address is required unless specifically stated for a particular service.
12. Contact Information
For any delivery-related inquiries, including delayed, failed, or missing game credit top-ups, please contact us:
