Privacy Policy
1. Introduction
This Privacy Policy explains how Challengeheight Sdn. Bhd. (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access our website, place an order, purchase game credits, or use our digital top-up services. By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use our website and services, we may collect the following types of information:
a. Personal Information Provided by You:
- Full name, where required
- Email address
- Contact details
- Information you provide when contacting customer support
b. Order, Game, and Transaction Information:
- Order details and purchase history
- Selected game, game credit, virtual currency, or digital product
- Player ID, User ID, UID, server, region, character information, or other game-related identifiers where required to complete a top-up
- Transaction status and information relating to your order
- Refund or customer support information relating to a transaction
c. Payment Information:
- Payment and transaction information required to process your purchase
- Billing information where required by the selected payment method
Payment card and other sensitive payment details may be processed directly by our third-party payment providers. We do not intentionally store complete payment card information on our own systems where such information is handled by the relevant payment processor.
d. Account and Website Information:
- Username or account information where an account is created on our website
- Account preferences, including language or currency preferences where applicable
- Information you provide through reviews, enquiries, feedback, or customer support communications
e. Automatically Collected Data:
- IP address
- Browser type and version
- Device type and operating system
- Website pages visited and interaction with our website
- Approximate location information derived from technical information such as IP address, where applicable
- Cookies and similar technologies
3. How We Use Your Information
Your information may be used for the following purposes:
- To create and manage your website account where applicable
- To process and confirm your orders
- To process payments for game credits, virtual currency, digital items, and other available top-up products
- To deliver purchased game credits or digital products to the game account or Player ID provided by you
- To verify and troubleshoot top-up transactions
- To communicate with you about orders, payments, top-up status, refunds, and customer support requests
- To respond to enquiries, complaints, and other customer service requests
- To maintain transaction and business records
- To improve website functionality, performance, security, and user experience
- To detect, investigate, and prevent fraudulent, unauthorized, or abusive activity
- To comply with applicable legal, regulatory, accounting, and other lawful requirements
- To protect our rights, website, customers, and business operations
4. Game Credit and Transactions
- When you purchase a game credit or digital top-up, we may collect the game and account information necessary to process and deliver the selected product
- Transaction records may be retained for order verification, customer support, refunds, accounting, fraud prevention, and legal or regulatory purposes
- We may use Player ID, UID, server, region, or other game-related information only where it is necessary to complete or support the requested top-up
- Payment information may be processed by third-party payment providers according to their own privacy policies and security practices
5. Data Sharing
We do not sell or trade your personal information. We may share information with third parties only where reasonably necessary to operate our website, process transactions, provide requested services, protect our business, or comply with applicable law.
- Payment processors: Information necessary to authorize and process payments may be shared with our payment providers.
- Service and technology providers: We may use trusted providers for hosting, website operation, security, technical support, analytics, communications, and other services necessary to operate our business.
- Game or platform providers: Where necessary to complete or verify a game credit top-up, relevant order or game-related information may be transmitted through the systems required for delivery of the selected digital product.
- Legal and regulatory authorities: We may disclose information where required by applicable law, regulation, legal process, or lawful government request.
- Fraud and security protection: Information may be shared where reasonably necessary to investigate fraud, unauthorized transactions, security incidents, or other unlawful activity.
Third parties that process information on our behalf may have their own privacy policies and practices. We encourage you to review the relevant policies where applicable.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
- Use of appropriate security measures for website and transaction systems
- Restricted access to personal information where appropriate
- Use of trusted third-party payment and technology providers
- Reasonable measures to identify and prevent unauthorized or fraudulent activity
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you acknowledge that transmission of information over the internet carries inherent risks.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate and improve our website and understand how visitors use our services.
These technologies may be used to:
- Maintain essential website functionality
- Remember language, currency, and other preferences
- Analyse website traffic and usage patterns
- Improve website performance and user experience
- Identify technical problems and security issues
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some website features.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and administer our website and services
- Complete and maintain records of transactions and orders
- Handle customer support, refunds, complaints, and disputes
- Prevent fraud and maintain website security
- Meet legal, regulatory, accounting, and reporting requirements
- Protect and enforce our legal rights
When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
9. Your Rights
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, including:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Request restriction of certain processing where applicable
- Object to certain processing where applicable
- Withdraw consent where processing is based on your consent
These rights may be subject to applicable legal limitations and exceptions. To exercise a privacy right or make a privacy-related request, please contact us using the contact information provided below. We may request reasonable information to verify your identity before processing certain requests.
10. Third-Party Links and Services
Our website may contain links to or use services provided by third parties, including payment providers, game platforms, publishers, analytics services, or other external websites and services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Your use of those services may be subject to their respective terms and privacy policies.
11. Children’s Privacy
Our services are intended for individuals who meet the age requirements specified in our Terms & Conditions. We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided us with personal information in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, data practices, legal requirements, or business operations. Any updated version will be published on this website.
Your continued use of our website or services after an updated Privacy Policy is published indicates your acknowledgment of the revised policy, to the extent permitted by applicable law.
13. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
